Refund Policy

Effective Date: 6/25/2025

At Tanova, we stand behind the quality of our products and want you to feel confident in your purchase. If you are not completely satisfied with your order, you may request a refund within 30 days of delivery.

Eligibility for a Refund

To qualify for a refund:

Your request must be submitted within 30 days of receiving your order.

You must provide proof of purchase (such as your order number or receipt).

Refunds are limited to first-time purchases only, and only applies to one single item.

We reserve the right to decline refunds for repeat refund requests or excessive usage.

How to Request a Refund

Please email contact@trytanova.com with your:

Full name

Order number

Reason for the refund request

Our customer support team will review your request and respond within 1–2 business days.

Refund Processing

Approved refunds will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.