Refund Policy
Effective Date: 6/25/2025
At Tanova, your confidence and satisfaction mean everything to us. We are committed to delivering premium-quality supplements and a seamless customer experience. If your order doesn’t meet expectations, we’ll work with you to make it right.
Eligibility for Returns & Refunds
You may request a return within 30 days of delivery.
Products must be unopened, unused, and in their original packaging to qualify.
Opened or partially used bottles are not eligible for return due to health and safety regulations.
If your product arrives defective, damaged, or incorrect, please contact us right away and we will cover the return shipping costs.
Return Shipping Fees
For non-defective returns, customers are responsible for return shipping costs.
For defective, damaged, or incorrect items, Tanova covers all return shipping costs.
Exchanges
Exchanges are available for items that arrive defective, damaged, or incorrect.
If you prefer an exchange instead of a refund, we’ll be happy to process that at no additional cost.
How to Request a Return or Refund
Please email contact@trytanova.com with the following details:
Full name
Order number
Reason for return/refund request
Our support team will respond within 1–2 business days with next steps.
Refund Processing
Once your return is received and inspected, we’ll notify you of the approval status.
Approved refunds will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.
Important Notes
Refunds are limited to purchases made directly through trytanova.com
We reserve the right to deny refund requests in cases of excessive, repeat returns or misuse of our policy.
✨ Our Promise: At Tanova, we stand behind the quality of our products. While supplements take consistency and time to show results, we want you to feel fully supported and confident in your purchase.
