Shipping policy
Effective Date: 6/25/2025
At Tanova, we want your glow journey to start as quickly and smoothly as possible. Below you’ll find details on our shipping process, timelines, and policies.
Order Processing
All orders are typically processed within 1-2 business days (excluding weekends and holidays).
Once your order has shipped, you will receive a confirmation email with tracking details.
Shipping Times
Standard shipping within the United States typically takes 3–5 business days.
Expedited shipping options may be available at checkout for an additional cost.
Delivery times may vary depending on your location and carrier delays (especially during peak seasons or unforeseen events).
Shipping Rates
Free Standard Shipping: Orders over $50 qualify for free standard shipping.
Flat Rate Shipping: Orders under $50 ship at a flat rate of $4.99.
Expedited shipping costs are calculated at checkout.
Shipping Locations
We currently ship to customers within the United States.
At this time, we do not offer international shipping (but we’re working on it — stay tuned!).
Lost, Stolen, or Delayed Packages
Once your order leaves our facility, it becomes the responsibility of the carrier.
If your package is lost, delayed, or marked as delivered but not received, please contact the carrier first using your tracking number.
If you need additional assistance, reach out to us at contact@trytanova.com and we’ll do our best to help resolve the issue.
Address Accuracy
Please ensure your shipping address is correct before placing your order.
We are not responsible for orders shipped to incorrect or incomplete addresses provided at checkout.
Damaged Packages
If your order arrives damaged, please email contact@trytanova.com within 7 days of delivery with photos of the damage. We’ll arrange a replacement or refund as needed.
✨ Our Commitment: Every Tanova package is packed with care and shipped with urgency so you can start your journey to radiant, glowing skin as soon as possible.
